Refund policy
Last updated: 12 November 2026
We want you to love your IT FITS YOU guide. This policy explains what happens if something isn't right. It's written in plain language, so it's easy to follow.
Our products are digital
Everything we sell is a digital download (a PDF guide). Nothing is posted to you. You get your download link by email straight after checkout, and you can download it again from your order confirmation page.
Because a digital file can't be "returned" once it has been downloaded, we don't offer refunds or exchanges just because you changed your mind after you've received your guide.
When we will help
We will fix the problem, send you a new copy, or give you a full refund if:
- You never received your guide. First check your spam or promotions folder. If it's not there, contact us and we'll resend it.
- The file doesn't work. If your PDF won't open or is damaged, tell us and we'll send you a working copy. If we can't fix it, we'll refund you in full.
- You were charged twice or bought the same guide twice by mistake. We'll refund the extra payment.
- You received the wrong product. We'll send the right one or refund you.
Please contact us within 14 days of your purchase so we can sort it out quickly.
How to ask for help
Email us at kimschwartzel5@gmail.com with:
- Your order number
- The email address you used at checkout
- A short description of the problem (a screenshot helps)
We aim to reply within 2 business days.
How refunds are paid
Approved refunds go back to the payment method you used, within 5 to 10 business days. Your bank may take a little longer to show it.
Your rights
Nothing in this policy takes away any rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.